DB.IA SAS only collects the data strictly necessary to provide its services. Below are the details of the processing operations carried out:
Identity and contact details
Data concerned: name, email, phone number.
Purpose: account creation, contact and customer support.
Legal basis: performance of the contract.
Retention period: duration of the contractual relationship + 3 years.
Vehicle information
Data concerned: registration number, make, model, mileage.
Purpose: provision of the automotive diagnostic service.
Legal basis: performance of the contract.
Retention period: 5 years from the last service.
Diagnostic and maintenance data
Data concerned: analysis results, diagnostic reports, maintenance history.
Purpose: analysis by artificial intelligence, building the vehicle history and improving the models.
Legal basis: legitimate interest and/or user consent.
Retention period: 5 years from the last service.
Appointment history
Data concerned: dates, selected garages, services performed.
Purpose: tracking of services and relationship with partner garages.
Legal basis: performance of the contract.
Retention period: 5 years.
Browsing data
Data concerned: pages visited, visit duration, clicks, browsing behaviour.
Purpose: audience measurement and service improvement.
Legal basis: user consent.
Retention period: 13 to 14 months depending on the tool used.
Technical data
Data concerned: IP address, technical identifiers, connection logs.
Purpose: systems security and fraud prevention.
Legal basis: legitimate interest.
Retention period: 12 months.
Billing data
Data concerned: billing details, amounts, transaction references.
Purpose: compliance with legal accounting obligations.
Legal basis: legal obligation.
Retention period: 10 years.
